Our Policies

Terms and Conditions

If you purchase either product and / or services offered by this website (Site)  and / or Curious Me ABN 37 738 323 658, you agree to these terms and conditions. Please read these terms and conditions carefully and immediately cease using our site or proceeding with purchases and / or bookings if you do not agree.

Product and Services

We offer a range of products and services, including but not limited to those booked and purchased by this site.

 

Services

Seven Senses Program

Our Seven Senses program (program) operates weekly at 1 and 1.5 hour intervals for a period of 10 weeks. Our program is designed to incorporate learning by age-appropriate sensory stimulation and is programmed by appropriately qualified Early Educators. Term commitment is required to join the program. 

 

The program is designed for children ages 6+ months - 5 years old. However, we are all inclusive and do not impose age restrictions. Similarly, classes are segmented into recommended groups. However, age restrictions are not imposed. These sessions are capped at 20 children. Please consider this when booking.

Messy Play Events

We host casual play days, most commonly referred to as “messy play” events, during school holidays and occasionally weekends. Messy play events are large scale, open ended play experiences, offered to children of all ages. Age restrictions are not imposed. These sessions are capped at 50 children. Please consider this when booking.

Workshop Events

We host a range of workshop style events, during school holidays and occasionally weekends. Age restrictions are not imposed. Please consider this when booking.

 

Private Events

We host private events, for birthday parties, local council, private enterprise, etc. Private events are discussed on an individual basis.

Other Information

Our services deliver a range of play based learning experiences. These experiences comprise of, but are not limited to, the following:

 

  • food based products

  • artificial food colouring and other coloured dyes

  • small pieces and loose parts,

  • Breakables, such as glass, ceramics, pottery, etc.

  • Paints

  • Playdough

  • Natural and artificial elements

Products

We provide a range of products, locally handmade by us and sourced by third-parties.

 

Playdough

Our playdough is homemade, packaged in a glass jar, with the minimum product weight of 350g. Our playdough is made from high quality food grade ingredients and food dyes, including flour, salt, vegetable oil, creme of tartar.

Sensory Rice

Our sensory rice is homemade, packaged in a resealable bag, with the minimum product weight of 500g. Our sensory rice is made from high food grade ingredients and food dye.

 

Fizzle Dust

Our fizzle dust is homemade, packaged in a resealable bag, with the minimum product weight of 250g. Our fizzle dust is made from high food grade ingredients and food dye, including citric acid, bicarbonate soda, corn flour, coconut oil, etc.

Other

We also provide a range of products sourced by third-party providers. For individual information, please refer to the descriptions or consider contacting suppliers directly.

Conditions of Entry

Security

We are in no way responsible for your personal belongings or items. We are not able to provide secure places to store such, therefore it is recommended that anything considered valuable remain at home. 

Digital Content

Photos, videos, live streams and other forms of digital content will be taken while on our premises. This may include images of yourself and your children unless expressly stated otherwise.

 

The above mentioned digital content may be shared on all methods of social media.

 

On occasion, professional photographers are invited for content and marketing purposes. Once a media release consent form has been completed, you are welcome to obtain copies upon request.

Personal Safety

When entering our premises, you understand and accept that your children are your responsibility at all times. Therefore, you are personally responsible for any injury or illness resulting from our products and / or services, not us.

 

We do not consider ourselves to be an allergy free environment and have no control over food products brought into our premises. If you or your child has allergies, please carefully consider or contact us before booking.

Price and Payment

Our Program

For our Seven Senses Program (program) we offer 30 day payment terms by way of invoice, including the option to make part-payments until the invoice balance is zero within the specified time. Other terms may be mutually agreed by both parties. 

 

Enrolling your child / children into the program means you are providing express consent to receive an invoice and are legally liable for all fees and charges associated with the service i.e. you are entering into a legal contract with us, under Common Law.

 

Change of Mind

In accordance with Australian Consumer Law (ACL), we are not required to give a refund or replacement if you change your mind about the service and / or product. Therefore, you are still liable for remitting all outstanding fees.

 

In extenuating circumstances, we reserve all rights and decision making whether to issue refunds or other forms of compensation. 

 

In such circumstances, a refund will only be permitted where:

 

  1. All classes are full and the program has reached capacity; and

  2. Reasonable notice has been given re: the cancellation or change of mind; and

  3. The position is able to be filled; and

  4. We incur no loss.  

 

Unpaid / Outstanding Payment

Failure to attend class, without notification and payment (or partial payment) for a period of 2 weeks (14 days) will result in your place being cancelled and your position passed to the next person.

Other Services and Products

A non-refundable deposit is required to secure your booking for a private event. Full payment is to be paid on or before the invoice expiration date. 

 

All other products and services are required to be paid in full.

Failure to make payment

Failure to make payment to an invoice within the specified time is a breach under contract law. We will take the following measure to receive outstanding debts:

 

  1. Resend reminder of outstanding amounts

  2. Formal request to make payment, of outstanding amounts

  3. Issue, to the email address provided, a Letter of Demand

  4. Contract a debt collector service

  5. File a debt dispute with the Queensland Civil and Administrative Tribunal (QCAT).

 

Refer to Dispute Resolution Process.

Class Absence / Makeup Session

In the event you cannot attend a class or session, all reasonable attempts must be made to inform us of your absence. You are entitled to two makeup sessions throughout the same enrolled term. Makeup sessions are non-transferable between terms. Makeup sessions can be used for any other class or specialty scheduled class.

 

Special and other events, such as messy play and workshops, are excluded from makeup sessions.

 

Delivery

We aim to deliver our services in accordance with the specified timetable, schedules and advertisements. In the event our services cannot take place, we will endeavour to notify you within a timely manner. Please refer to Cancellation for further information.

 

In many cases, products are made to order, please refer to individual product descriptions for the expected delivery timeframe.

 

If you are unsatisfied with the delivery of your service and / or product, please contact us directly, in writing, to explain the problem or issue.

Cancellation

We reserve all right to cancel any service, without refund or compensation, due to abnormal weather conditions, road closures, emergency incidents, or other exceptional circumstances beyond our control.

 

In the event of cancellation due to illness, injury or other unforeseen circumstances, you will be advised as soon as possible, and appropriate options made available to remedy the loss incurred by you.

 

Dispute Resolution Process

If you have a problem with the service or product being provided, you are required to contact us, in writing, to explain the problem or issue. We will make suitable attempts to provide a remedy within a reasonable timeframe.

 

Failure to make payment for services will result in an application filed for minor debt dispute with the Queensland Civil and Administrative Tribunal (QCAT).

Return, Refund and Exchange Policy 

We take the utmost care in ensuring our services and / or products are delivered in accordance with their advertised descriptions and information. Where the services and / or product  is found to be defective, you will be entitled to a replacement or exchange, less cost of postage. Please contact us, in writing, including photographs of the defect.

 

However, by law, we are not required to exchange or refund if you change your mind about the service and / or product. If you have a problem with the service or product being provided, please contact us, in writing, to explain the problem or issue.

 

Please refer to the Australian Consumer Competition Commission for more information about your rights: https://www.accc.gov.au/ 

Shipping Policy 

All products are handmade, to order. Please allow 7-10 business days for dispatch. If your order requires more urgent fulfilment, please contact our team and we will endeavour to assist. We dispatch orders weekly, on Thursday and more frequently during busy periods. 

 

Local pickup is available from Logan Village (4207), Daisy Hill (4127) and Woodhill (4285). Please use the respective suburb as the coupon / discount code. 

 

We provide standard flat rate shipping, $14.95, Australia wide. We use Shippo as a third party shipping partner, with Sendle being our preferred supplier. Additional information about expected delivery times, etc. is available via their website.

Personal Information

Personal Information will be collected in accordance with our Privacy Policy.

Limitation of Liability

Except in circumstances where liability cannot be excluded by law, we (including employees and contractors) exclude all liability for any personal injury, loss or damage (including but not limited to loss of opportunity, loss of reputation or goodwill, loss of privacy or loss or corruption of information or data); whether direct, indirect, special or consequential, arising in any from the delivery of our services and / or product. This includes but is not limited to any theft, unauthorised access or third party interference.

 

This limitation of liability applies, even in circumstances where Curious Me, has been expressly advised of potential loss.

 

Terms of Use

This website (Site) is operated by Curious Me ABN 37 738 323 658 (we, our or us).  It is available at: www.curiousme.com.au and may be available through other addresses or channels.

Consent: By accessing and/or using our Site, you agree to these terms of use and our Privacy Policy. (Terms) Please read these Terms carefully and immediately cease using our Site if you do not agree to them.

 

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms.  All other uses are prohibited without our prior written consent.

Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

 

  1. anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;

  2. using our Site to defame, harass, threaten, menace or offend any person;

  3. interfering with any user using our Site;

  4. tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;

  5. using our Site to send unsolicited email messages; or

  6. facilitating or assisting a third party to do any of the above acts.

Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business.

  

Information: The Content is not comprehensive and is for general information purposes only.  It does not take into account your specific needs, objectives or circumstances, and it is not advice.  While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law. 

Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not: 

  1. copy or use, in whole or in part, any Content; 

  2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or

  3. breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

User Content: You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site.  By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.

You agree that you are solely responsible for all User Content that you make available on or through our Site.  You represent and warrant that: 

  1. you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
  2. neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

 

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

Third party sites: Our Site may contain links to websites operated by third parties.  Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites.  You should make your own investigations with respect to the suitability of those websites.

  

Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part.  We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

  1. they are complete, accurate, reliable, up-to-date and suitable for any particular purpose; 

  2. access will be uninterrupted, error-free or free from viruses; or

  3. our Site will be secure.

You read, use and act on our Site and the Content at your own risk.

Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

 

Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end.  It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

 

Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you.  In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

 

Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith.  All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

 

Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

 

Jurisdiction: Your use of our Site and these Terms are governed by the laws of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland, Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

 

Our Site may be accessed throughout Australia and overseas.  We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia.  If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

For any questions or notices, please contact Curious Me:

Curious Me ABN 37 738 323 658

Email: info@curiousme.com.au

Last update: 20th March 2020

 

Website Terms of Use provided by LegalVision.com.au
 

Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website, www.curiousme.com.au. In this Privacy Policy we, us or our means Curious Me ABN 37 738 323 658.

Personal information

The types of personal information we may collect about you include: 

  • your name;

  • your child’s name;

  • images of you;

  • images of your child; 

  • your contact details, including email address, mailing address, street address and/or telephone number; 

  • your age and/or date of birth;

  • your credit card details;

  • your demographic information, such as postcode;

  • your preferences and/or opinions;

  • information you provide to us through customer surveys;

  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;

  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

  • any other personal information requested by us and/or provided by you or a third party.

 

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Site, associated applications and associated social media platforms;

  • to contact and communicate with you;

  • for internal record keeping and administrative purposes;

  • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;

  • to run competitions and/or offer additional benefits to you; 

  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;

  • to comply with our legal obligations and resolve any disputes that we may have; and

Disclosure of personal information to third parties

We may disclose personal information to: 

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;

  • our employees, contractors and/or related entities;

  • our existing or potential agents or business partners;

  • sponsors or promoters of any competition we run;

  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and

  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and

  • third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

 

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. 

Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you. 

 

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

 

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

 

For any questions or notices, please contact Curious Me:

 

Curious Me ABN 37 738 323 658

Email: info@curiousme.com.au

Last update: 20th March 2020

 

Website Privacy Policy provided by LegalVision.com.au

 
 
 
 
 
 
 
 
 
 
 

Contact Us

Our Details

37-51 Pineview Road, Logan Village Qld 4207

Mail: info@curiousme.com.au

Tel: 0403 564 436
Mon-Fri 8:00-16:00

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